A widely shared video has captured the attention of Delhi Metro commuters, illustrating the significant queues at ticket counters and the apparent lack of awareness regarding a simpler, digital solution. The clip dramatically portrays the lengthy wait times, with passengers appearing restless yet seemingly unaware that their smartphones could offer an immediate bypass. The videographer’s commentary aptly captures the collective surprise, questioning why passengers endure these delays when a quick digital ticket is within reach. Many individuals in the viral footage are seen engrossed in their phones, likely engaging in activities unrelated to their immediate need for a metro ticket, while a digital alternative lies just a few taps away. The Delhi Metro Rail Corporation (DMRC) offers a convenient WhatsApp-based ticketing service, functional across all 288 stations. This service revolutionizes how passengers buy tickets. By saving 9650855800 and sending ‘Hi’ through WhatsApp, users can navigate a simple menu to purchase tickets. After selecting English and ‘Buy Ticket,’ they choose their destination, can buy multiple tickets, and pay securely via UPI or card. A QR code ticket is then sent to their chat, enabling swift entry through the metro gates. This technology empowers commuters to bypass queues and make their travel more efficient.
