Travel plans for over 250 passengers were thrown into disarray on October 17th when Air India flight AI138 from Milan to New Delhi was abruptly cancelled due to a technical fault with the Boeing 787-8 Dreamliner. The airline prioritized the safety of everyone on board, leading to the cancellation and stranding passengers at Milan Malpensa Airport. Air India has expressed sincere apologies for the inconvenience caused and reiterated its dedication to passenger safety. Efforts are underway to rebook affected passengers, with most now scheduled to travel on or after October 20th. The airline is also providing essential support, including accommodation and meals. However, some passengers have voiced concerns about the quality and location of the provided lodging. A notable accommodation was made for a passenger whose visa was nearing expiry, securing them a seat on another airline. This event underscores recent technical issues reported with Air India’s Dreamliner fleet, prompting the airline to review its maintenance protocols and operational strategies to enhance passenger satisfaction and prevent recurrence.
